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About Us This web site is owned and operated by Nigel Stephens trading as Mobile Pet Supplies and Spencer Supplies who is completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact him, please email using the link on the store page or use the details below.

Our Contact details:
Nigel Stephens
Wolf Cottage Lower Eggleton Ledbury HR8 2UL
Phone: 01564 742 851

Your statutory customer rights are not affected

Access to and use of our Web Site ("the Site") and the sale and purchase of products from the Site are governed by the terms and conditions of use and the terms and conditions of business (together "terms and conditions") set out below.

By using the Site you agree to accept these terms and conditions. If you do not wish to accept these terms and conditions, please do not use this Site.

This Site is operated and owned by Nigel Stephens trading as Mobile Pet Supplies andSpencer Supplies, operating from Wolf Cottage Lower Eggleton Ledbury HR8 2UL.

Terms & Conditions of Use

1: Material You Provide To Us
If you send ideas, remarks, questions, data, graphics or the like ("the Submissions") to the Site, these will be deemed to be non-confidential and we will be entitled to use or disclose the Submissions in any manner whatsoever, without liability or notice to you. The Submissions or any other information you send to the Site should not be, or contain, material which is offensive, pornographic, defamatory, blasphemous, unlawful or likely to infringe any applicable law, whether civil, criminal or religious. You agree that all material submitted to us is original to you, and not copied in whole or part from any third party. Please do not send anything which is required to be kept confidential.

2: Linked Sites
We are not responsible for the content of any off-site pages or any other sites linked to the Site nor have we reviewed any such site. If you link to any off-site pages or other sites without our prior written permission, such action will be at your own risk. We cannot be held responsible for the contents of any web site which is electronically linked to the Site and which is not maintained by us.

3: Copyright and Trademarks
3.1 All Site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Site are the copyright of Spencer Supplies and its affiliates, or their content and technology providers. All rights reserved.
3.2 Permission is granted to electronically copy and to print in hard copy portions of the Site for the sole purpose of placing an order with us or using the Site as a shopping resource. Any other use of materials on this Site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without our prior written permission, is strictly prohibited.
3.3 All brand names, product names and titles used in the Site are trade marks or trade names of their respective holders. No permission is given in respect of the use of any of these names or titles and moreover any such use may constitute an infringement of the holders' rights.

4: Privacy Policy
We are committed to protecting your privacy and we comply with the Data Protection Laws applicable to the UK. We use the information collected from you to process orders and to provide a more personalised shopping experience. Please see our privacy policy for further details. We do not share information with any other company. we do not share your information with third parties.

Terms & Conditions of Business

1: Sale and Purchase
All goods are sold and purchased subject to our terms and conditions of business set out below. The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order.
1.1 We may restrict the maximum quantity of an item that can be ordered per customer. Any attempt to breach these restrictions may result in the suspension of your account.

2: Price
2.1 All prices are quoted in pounds Sterling and are inclusive of VAT unless otherwise specified.
2.2 Prices are subject to any changes to the rate or applicability of VAT
2.3 All item prices are exclusive of delivery and packaging, unless otherwise stated. Details of our delivery charges are found in our "Delivery" section.
2.4 Prices are correct at the time of order only and relate to internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply any particular person.

3: Payment
We take payments for orders via Pay Pal; you do not need to setup your own Pay Pal account in order to complete your purchase. An order will only be deemed as placed when Pay Pal notify us of payment. Other orders can be paid for by cash upon delivery, debt cards can not be used for payments on delivery but may be use as payment with order (we do not accept these details sent electronically they need to be give by telephone), cheques by prior arrangement only. Cerdit cards are not accepted. Payment must be made in Pounds Sterling

4: Passing of Title
We will retain the title to the goods until full and cleared payment has been made by you and has been received by us.

5: Passing of Risk
The risk in the products will pass to you on delivery, as set out in paragraph 6.3 below.

6: Delivery
6.1 Any date or period for delivery will be considered as an indication only, although it is our policy to try to fulfil standard delivery orders on the next day we deliver to your area, we cannot be held responsible for delays in the delivery caused by our suppliers, or any other third party. You will be notified lif such a delay occures .
6.2 All products are delivered by the company ourselves in our detailed delivery area. We do not deliver outside the detailed area.
6.3 You bear the risk once the products have been delivered. If the goods have been damaged in transit please notify us prior to accepting the delivery. We can not be held liable if goods are left in a ""safe place"" suggested by you.
6.4 If you are outside of our delivery area and place an order without contacting us first and then pay via PayPal we will cancel the order and refund your payment less the fees deducted by PayPal as these are not refunded to us. Deductions will be £5.00 or 10% of the order value whichever is the greater.

7: Acceptance
It is your responsibility to inspect all goods upon delivery and you will be deemed to have accepted the products unless you notify us in accordance with paragraph 8 below that you want to cancel your order or you notify us in accordance with paragraph 9 below that the products are faulty. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purpose, and may not accept any rejection or cancellation at a later date. Your statutory customer rights are not affected.

8: Right to Cancel
You have the right to cancel your contract with us at any time upto 9.00 am on the day of delivery, You will receive a full refund of the purchase price minus any delivery and packaging costs. This does not apply to frozen food, fresh food or specially ordered goods.

9: Faulty Items
9.1 Items faulty at the point of sale (none food related items only):

· Any item that was faulty at the point of sale may be returned for free repair, replacement or refund, provided you have the original receipt or alternative proof of purchase and the faulty item is returned complete with all components.

· For items to be returned more than six months after the time of purchase the same above applies but in addition, evidence of fault at the time of sale will be required.

· Please note that you will not be entitled to a repair, replacement or refund in respect of fair wear and tear. Please return the original and complete packaging.

9.2 Faults developed within the warranty period:
Most items sold by us come with a 12 month manufacturer’s warranty. If a product develops a fault within the warranty period assistance will be provided to obtain spares or a repair, depending on the type of product purchased. Wear and tear is not covered by the manufacturer’s warranty.

10: Refunds
10.1 Refunds will only be issued when goods are returned in their original undamaged packaging. It is the customers responsibility to arrange the return of the goods.
10.2 If goods are no longer available and an alternative product is not available a full refund will be issued as soon as we are aware of this fact.
10.3 If a refund is required because of a customer error or because the customer has changed their mind an administration fee will be charged. Orders placed outside our delivery area are classed as customer error.
10.4 If you are outside of our delivery area and place an order without contacting us first and then pay via PayPal we will cancel the order and refund your payment less the fees deducted by PayPal as these are not refunded to us. Deductions will be £5.00 or 10% of the order value whichever is the greater.

11: General
11.1 Please note that our products and promotions are only available in mainland United Kingdom and, as such, may be unavailable in the region or country from which you are accessing the Site
11.2 If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered serviceable from these terms and conditions thereby not preventing the remainder from being enforceable or effective.
11.3 These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.
11.4 Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen's Advice Bureau.

12: Governing Law
Your use of this Site and any purchase by you on this Site of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom

Delivery Schedule Our aim is to deliver all orders on the next delivery day for your area, subject to stock availability. If you order can not be delivered within these time scales you will be contacte by the company and the situation explained and alternative products discussed. If you have paid on line a refund will be offered at this point and we will then contact you when your item is back in stock. Please contact us to confirm the delivery day for your area.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01564 742 851 or write to us at Wolf Cottage, Lower Eggleton HR8 2UL

Privacy Policy Spencer Supplies do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

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